Security For Our NEFCU Members
We all agree, for many of us convenience services are a must and have become a part of our daily lives. Whether accessing the web from a desktop computer or a mobile device, it is important to remember that these conveniences come with risk for hackers, scammers and other predators. The security of your account is top priority for Nebraska Energy Federal Credit Union. Our fraud prevention systems constantly monitor your accounts for suspicious activity.
IMPORTANT!! Nebraska Energy Federal Credit Union will NEVER send e-mails or make phone calls asking for your account number, credit and/or debit card numbers, username, password or other personal information.
Reporting Lost or Stolen Card
Contact us immediately for:
- Lost or stolen Debit Card: 800-453-3913 (After hours at 800-554-8969)
- Lost Platinum Rewards Credit Card: 866-604-0381
Suspicious Account Activity
Important Information for our Members Traveling Internationally:
The credit union encourages members to notify us if you plan to travel internationally or domestically. Travel notifications can be added to safeguard your account. Fraud monitoring systems will question unusual activity which could result in declined debit card and credit card transactions. The credit union recommends that members carry an alternative payment method as a backup if you are traveling. Not all cards are universally accepted. In addition, cards can be lost or stolen. Due to regulatory requirements and incidents of fraudulent activity, the credit union blocks certain debit card activity based on risk. Travel and online point of sale purchases outside the United States will be declined.